Florida Child Welfare Case Manager Certification Practice Exam

How is it assessed if the case manager is using best case management practices?

1. Discussion during a unit meeting

2. Through Quality Service Reviews

3. At Judicial Review Hearings

4. Conducting an Exit Interview

The correct answer is: Through Quality Service Reviews

The best way to assess if a case manager is following best case management practices is through Quality Service Reviews. This involves a thorough evaluation of the case manager's performance, which can include reviewing case files, observing client interactions, and receiving feedback from clients and colleagues. Option A, discussing during a unit meeting, may provide some insight into a case manager's practices but may not be comprehensive or objective enough. Option C, Judicial Review Hearings, typically involve legal matters and may not directly pertain to case management practices. Option D, conducting an Exit Interview, may provide some feedback on a case manager's performance but may not encompass all aspects of best practices in case management. Therefore, Option B is the most effective and comprehensive way to assess if a case manager is using best case management practices.